ABA Provider System
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Sault Ste Marie
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Thunder Bay and District
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ABA Services Expanded in 2011
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Now that you’ve hired an ABA service provider, how do you know they are doing a good job?
Individuals with autism spectrum disorders and their families have the right to know whether persons who claim to be qualified to direct ABA programs and their employees actually
perform the necessary competencies.
All consumers also have the right to hold those individuals accountable for providing quality services.
Take a look at these questions and determine the answers that will satisfy you. Be sure to use this tool on a regular basis.
Performance: Are they doing the work?
How many therapists/mediators/teachers (workers) currently work with your child and are you satisfied with this number?
What happens if a scheduled worker calls in sick? (Are hours replaced immediately or shortly thereafter? Do they send another worker to your home?)
Have the workers established a good rapport with your child? With you?
Do your child’s workers show up for their shift on time consistently? Do they stay until the end of their shift?
Is the ABA provider amenable to attending meetings with case management providers, schools, etc?
Are workers respectful of your privacy?
Do workers leave programming space the way they found it?
Are you allowed to observe programming?
Are they forthcoming and open when you ask questions? For example: would they take the time to explain how they use data to plan, implement, and evaluate the effectiveness of the programs they are implementing?
Are you allowed access to the programming binder and all data sheets?
Have they taken the time to train you on ABA and provide a background of the philosophy?
Have they taught you how to generalize the skills they teach your child?
Are you allowed to sit in on, and make suggestions at team meetings?
Are they fulfilling their contracted hours?
Are program goals met in a timely fashion?
If progress is not being made with a program, are changes made to teach the skill in another way?
Would you feel comfortable in recommending this service to another parent?
Do you feel there is a good match between your child’s needs and the competencies of this provider?
Is the provider also helping with: integration into the community, self help skills, social skills, self calming and other skills that have to be taught in a natural environment?
Have they provided some sort of transition plan if your agreement with them is terminated (‘graduation’, starting school, etc)?
Does your child seem to be having fun while learning? Do you frequently hear laughter coming from the programming area?
Are they continuing to meet the answers they provided you in your initial interview questions?
What is the process if your child is sick – do they charge you for the shift if not enough advanced warning is given?
Are they fulfilling their end of the contract?
Do you agree with the hours they are billing you?
Start With A Binder…
Purchase a good-quality 3” binder and three-hole punch. As time goes on, your binder will begin to expand into file cabinets, but for now a binder is transportable and will have sufficient room to get you started.
On the first page, print out contact information:
Address and phone #
In further sections, add:
Date, time and notes about conversation
Date, time and notes about appointments
Copies of correspondence.
This system should be customized to include whatever is helpful to you. Other things that can be included are: calendar of appointments, price quotes from other agencies, questions you want to ask at your next appointment, and so on.
Keep a close eye on all the shifts worked with your child and write them down on a blank calendar. If they do not match up to the invoice, be sure to initiate a discussion with your provider (not your child’s workers); ensure that discrepancies are handled as soon as you are aware of them.