Letter Templates

1. Letter of Complaint

[Your name]

[Your address
[Date]
[Business/company name and address]

Dear Sir/Madame:

On [date of the contract], I purchased ABA/IBI services from you; at a price of... [Give as much detail as possible – describe types of services].

The purchase agreement was made at ________ [give details about the location of the office, the person you dealt with and any particular or relevant representations made to you about the services].

Describe the problem here.

Then state exactly what you want from the ABA provider.

I look forward to your immediate reply. You can contact me at my home telephone number at... [Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information].

Yours truly, 

[Sign the letter and send it by registered mail, fax or courier.]

II. Cancellation Letter to Be Used Within 10 Days of Entering an Agreement

[Your name]
[Your address]
[Date]
[Business/company name and address]


Dear Sir/Madame:

On [date of the contract], I signed an agreement in my home [or your office] to purchase ABA/IBI services from you, at a price of... [Give as much detail as].

Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement under the 10-day cooling off provisions of the Consumer Protection Act, 2002 and ask that the money be returned to me [Tell the ABA provider exactly what you want them to do for you].

I look forward to your immediate reply. You can contact me at my home telephone number at... [Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information].

Yours truly, 

[Sign the letter and send it by registered mail, fax or courier.]

III. Sample of a Cancellation Letter Resulting From Unfair Business Practice[s]

[Your address]
[Date]
[Business/company name and address]


Dear Sir/Madame:

On [date of the contract], I signed an agreement in my home [or your office] to purchase ABA/IBI services from you [Give as much detail as possible].

Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of unfair business practice[s]as described in the Consumer Protection Act, 2002 and ask that the money be returned to me [Tell the provider exactly what you want them to do for you].

I look forward to your immediate reply. You can contact me at my home telephone number at... [Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information].

Yours truly, 

[Sign the letter and send it by registered mail, fax or courier.]

IV. Sample of a Cancellation Letter Resulting From Non-Disclosure

[Your name]

[Your address]
[Date]

[Business/company name and address]


Dear Sir/Madame:

On [date of the contract], I signed an agreement in my home [or your office] to purchase ABA/IBI services from you [Give as much detail as possible].

Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of non-disclosure[s] as described in the Consumer Protection Act, 2002 and ask that the money be returned to me [Tell the business/supplier exactly what you want them to do for you].

I look forward to your immediate reply. You can contact me at my home telephone number at... [Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information].

Yours truly, 

[Sign the letter and send it by registered mail, fax or courier.]


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